Shipping Policies and Information
Shipping rates and zones
THE SAYERSBROOK SATISFACTION PLEDGE
We know that our products are of only the finest quality. But your satisfaction is of the utmost importance to us. If for any reason you are not satisfied with your purchase, please call us and we 'll happily issue a credit and a thank you. It's just that simple.
SAYERSBROOK CORPORATE AND SPECIALTY SERVICE
if you wish any assistance in planning a special dinner or gift, or if we can help you in any way, please contact us. You will be assisted in every possible way from helping you choose the right gifts (even a custom designed one) to choosing the best method of delivery.
SHIPPING SPECIFICATIONS
While we would like to ship anything to any place, unfortunately, it's not always possible. We cannot ship to PO Boxes, APO's, or FPO's We cannot ship outside the United States and to Puerto Rico To ship to Alaska and Hawaii please call us directly. There may be other restrictions to certain areas. If this is the case, our associates will advise you at the time you place your order.
How is shipping calculated?
We have flat rate shipping. This is calculated based on state zones.
How is my order shipped?
Your order will be handpicked from stock at our processing plant and cut to order. It will be carefully packed in an insulated box with dry ice packs designed to maintain your items in good condition for up to 48 hours. Please note, however, that frozen items may begin to thaw during transit. Partially thawed items can be placed in the freezer for later use.
What is the MINIMUM AMOUNT PER ORDER?
The minimum amount per order is $50.00.
HOW DO YOU SHIP IT TO ME?
We use a sturdy shipping cooler and plenty of dry ice to assure your meat arrives in good order.
WILL I GET A TRACKING NUMBER?
Yes. When we ship your package we will send an email to the shipping email address that you provide. This email will contain the tracking number and the ship date. Please be aware that we have noticed that quite a few of these get bounced due to spam filters or for other various reasons.
WHEN IS IT BEST TO ORDER?
It is always best to order the week before you want it to arrive.
CAN I HAVE MY PACKAGE ARRIVE ON A MONDAY OR A TUESDAY?
Monday arrivals are not possible since that would require your shipment to sit in a warm warehouse over the weekend. Tuesday arrivals are possible with Overnight service placed before noon on Monday.
CAN I HAVE IT SHIPPED TO MY WORK?
Yes. We actually recommend this. Most places of business are on a regular delivery schedule with our shippers. The shipment will have enough dry ice to keep frozen until you get home that evening. To conserve the dry ice, it is best not to open the shipment until you are ready to place the order in the freezer.
OUR REPLACEMENT/RETURN POLICY FOR FAILED SHIPMENTS
Due to the perishable nature of the product, we cannot accept returned merchandise.We cannot issue a refund to anyone’s credit card that refuses a delivery or in any way attempts to return a shipment.
Please check all addresses carefully. Damage due to incorrect or incomplete shipping addresses voids our guarantee so please be sure to double-check
Sometimes unforeseen problems occur and a shipment arrives late (and therefore thawed). Our policy regarding this is very simple and favourable to you. If it is our fault OR our shippers' fault, you can choose to have your order replace or your money refunded. However, if the failed shipment is due to an error on the purchaser or the recipient's part (as in a gift), including but not limited to, an incorrect address supplied, receiver not in, or orders left out and either stolen, ruined or damaged after delivery, we will not refund or replace the shipment
Two simple tips that will ensure your satisfaction:
1. Make sure all the information entered for your shipment is correct.
2. Make sure that the shipment is expected and will be received the day it is to be delivered. A one-day delay may ruin the shipment.
If there is a day that the order cannot be delivered please make a note of it to us and we will schedule it to arrive on another day. The two biggest reasons shipments are failed are because the information provided to us is incorrect or the driver doesn't feel comfortable leaving the shipment without a signature. If the driver can leave the shipment at your door without your signature, tell us so we can tell him. If you have a doorman or a front office, please make sure they are aware that a perishable shipment is coming. Make certain they will receive it and notify you ASAP of its arrival.
Please remember, the product is perishable and must be delivered, received and put it the freezer before the end of the scheduled delivery day. If there is any question in your mind, please feel free to call us.
To make a claim with us it is imperative for you to call our office within 24 hours of delivery. Open your shipment and inspect it the day it arrives. If possible, please snap a picture or two of the problem and email them to us. This will help us better understand the problem and expedite our service for you.
Order Cancellations
You may cancel an order with advance notice. We will do whatever we can to honor your request, but if the order has already begun the shipping process, we cannot change it or cancel it. Therefore, if you must cancel an order, please do so before 4:00 p.m. CST on the day before it is scheduled to ship.
Shipping Restrictions
We do not currently ship to PO Boxes. All shipments require a street address We do not currently ship to APO and other US Military locations due to the perishable nature of our products. We do not ship Internationally.
PAYMENT OPTIONS
Sayersbrook is pleased to accept American Express, Visa, MasterCard and Discover/Novus, as well as Money Orders, Bank Drafts and checks (in US dollars drawn on US banks). Unfortunately, we cannot accept cash nor can we ship COD.
STANDARD DELIVERY
We ship on Tuesdays, which makes delivery Thursday or Friday. Click Here for our Standard Delivery Rates
ALASKA AND HAWAII DELIVERY
Due to courier restrictions, call us directly for orders to Alaska and Hawaii
For best shipping prices and to ensure inventory availability, please place these orders by calling toll free
1-888-472-9377.
